Journey Maker Volunteer - Leicester Railway Station

We are looking for volunteers to support people returning to use Leicester through the Railway Station

About the opportunity

The main role of a Journey Maker will be to provide support and guidance for the public at Leicester Railway Station, providing a welcome environment for people using the station to return to work,coming into the city to use the facilities. All volunteers will be provided with training, face coverings and a HiViz jacket.

 

Volunteers WILL be:

  • Based outside of the station
  • Welcoming passengers to the station
  • Supporting passenger flow in and out of stations        
  • Encouraging passengers to use face coverings (in line with government advice)
  • Providing clear and concise verbal instructions to people using the station
  • Reassuring passengers and answering questions             
  • Fully supported and safeguarded by the transport hub and a volunteer liaison
  • Provided with face coverings and a high-visibility volunteer vest
  • Reassured by receiving training and an induction before you start

 

Volunteers WILL NOT be:

  • Fulfilling any aspect of an employee’s role
  • Helping support passengers inside the station, beyond barrier points or on platforms
  • Visible to the train drivers and interfere with train dispatch
  • Expected to know timetable information
  • Asked to compromise their safety

 

The project is running for six weeks initially,  and the shifts will be 7-11am and 3-7pm, Monday to Friday. You would be asked to undertake at least 1 shift, but we would welcome interest from volunteers who could do more than this.

 

This is a great chance for you to get the benefits of volunteering by giving something back to your community and make a difference to others.

 

Skills and Attributes:

  • The ability to confidently communicate with commuters
  • The ability to show enthusiasm and have a sense of humour
  • Flexibility and resilience
  • Be fit and healthy

When you can volunteer

Morning Afternoon Evening
Mon Monday Morning Monday Afternoon
Tue Tuesday Morning Tuesday Afternoon
Wed Wednesday Morning Wednesday Afternoon
Thu Thursday Morning Thursday Afternoon
Fri Friday Morning Friday Afternoon
Sat
Sun