The main role of a Journey Maker will be to provide support and guidance for the public at Leicester Railway Station, providing a welcome environment for people using the station to return to work,coming into the city to use the facilities. All volunteers will be provided with training, face coverings and a HiViz jacket.

Volunteers WILL be:

• Based outside of the station
• Welcoming passengers to the station
• Supporting passenger flow in and out of stations        
• Encouraging passengers to use face coverings (in line with government advice)
• Providing clear and concise verbal instructions to people using the station
• Reassuring passengers and answering questions             
• Fully supported and safeguarded by the transport hub and a volunteer liaison
• Provided with face coverings and a high-visibility volunteer vest
• Reassured by receiving training and an induction before you start

Volunteers WILL NOT be:

• Fulfilling any aspect of an employee’s role
• Helping support passengers inside the station, beyond barrier points or on platforms
• Visible to the train drivers and interfere with train dispatch
• Expected to know timetable information
• Asked to compromise their safety

The project is running for six weeks initially,  and the shifts will be 7-11am and 3-7pm, Monday to Friday. You would be asked to undertake at least 1 shift, but we would welcome interest from volunteers who could do more than this.

This is a great chance for you to get the benefits of volunteering by giving something back to your community and make a difference to others.