Frontline Information Assistant

Meeting people face-to-face to provide information and signposting to potential volunteer opportunities
Opportunity Currently Closed

About the opportunity

Our team help people from all walks of life to access volunteering opportunities, by providing face to face information and signposting to local projects.

We are currently seeking volunteers with excellent listening and communication skills to help potential volunteers find out about projects and activities which may interest them in their local area.

You'll support new volunteers in one-to-one appointments to access their volunteer profiles, search for suitable roles and explain how to get started with volunteering. Your role will include updating records on a computerised database and undertaking other office administration duties to ensure volunteers are informed of new opportunities.

Your knowledge and experience of volunteering and the wider community, open mindedness and willingness to listen will help you to encourage people to overcome barriers and find opportunities that are tailored to suit their needs. This flexible opportunity is ideal for anyone with an interest in supporting the local community.

We welcome applications from all people.  Our venue has good access.  If you have particular needs, please let us know and we will do our best to support you.


  • References needed
  • Age restrictions
  • Accepts ex/offenders

We are looking for volunteers that:

- Can demonstrate excellent communication and listening skills

- Have a good understanding and confidence in using Websites and Databases

- Show a willingness to work with people from a variety of backgrounds

- Are able to work independently

Volunteers will need to be at least 18 years old for this role.

Recruitment process:

- Application form (including equal opportunities form)

- Interview

- References taken up (we ask for one)

- Training and Induction

We would like our volunteers to be able to commit between 3-4 hours a week.  You would need to have some availability between the following days and times: Monday – Thursday, 10.00am – 1.00pm. This will be discussed at interview.

When you can volunteer

Morning Afternoon Evening
Mon Monday Morning Monday Afternoon
Tue Tuesday Morning Tuesday Afternoon
Wed Wednesday Morning Wednesday Afternoon
Thu Thursday Morning Thursday Afternoon


Main Address: 
9 Newarke Street